A renowned Argentine ice cream supplier with six retail locations has successfully overcome technical challenges in developing energy ball products through an in-depth collaboration with our company. After the client's special visit to our Chinese factory for a two-day technical exchange, they expressed high satisfaction with our professional capabilities and plans to purchase a complete energy ball production line.

Client Background and Challenges
This Argentine ice cream enterprise enjoys a strong brand reputation and stable customer base in the local market. To expand their product line, the company decided to develop new energy ball products but faced the following challenges:

• Lack of knowledge in energy ball production formulas and processes

• No experience in operating relevant equipment

• Unclear about product quality control standards

• Need for complete production line solutions

The client stated: "We excel in ice cream production but have no experience in the entirely new field of energy balls. We needed a partner who could provide not just equipment, but complete technical solutions."

Solution and Implementation Process
After two months of detailed communication, the client decided to personally visit our factory in China. Our technical team developed a comprehensive technical exchange plan:

1. Online Technical Meeting
   Prior to the client's arrival, we organized a 2-hour online meeting to deeply discuss core technical aspects of energy ball production with the client and their engineering team.

2. On-site Technical Training

   • Formula development guidance: Shared multiple energy ball formula solutions

   • Equipment operation demonstration: Showcased the complete process from raw materials to finished products

   • Quality control training: Taught methods for controlling key process parameters

3. Customized Production Line Solution
   Based on client needs, we recommended the most suitable equipment combination:

   • Mixer: Achieves uniform mixing of ingredients

   • Filling Encrusting Machine: Ensures precise filling encapsulation

   • Rounding Machine: Forms perfect spherical shapes

   • Coating Machine: Provides even chocolate coating

   • Inclined Conveyor: Enables seamless process connection

   • Small Coating Machine: Meets special coating requirements

   • Cooling Tunnel: Ensures perfect product setting

   • Packaging Machine: Completes final product packaging

Results and Feedback
The client stated at the conclusion of the visit: "This trip to China exceeded our expectations. Not only did it solve our technical challenges, but it also filled us with confidence in energy ball production. We will immediately issue the equipment purchase contract upon returning home."